Vendors Terms and Conditions - Dress Devine

Welcome to Dress Devine Pvt Ltd. By registering as a vendor on our platform and offering your services, you agree to the following terms and conditions. Please read them carefully to ensure mutual understanding and compliance.

1. Acceptance of Terms

By registering as a vendor on the Dress Devine platform, you agree to comply with and be bound by these terms and conditions. If you disagree with any part of these terms, do not register or offer services through our platform. Dress Devine reserves the right to amend these terms at any time. You will be notified of significant changes via email or through a notification on the platform. Your continued use of the platform after any amendments signifies your acceptance of the updated terms.

2. Vendor Listing and Profile Information

3. Vendor Eligibility

Legal Registration and Authorization:

To provide services on Dress Devine, vendors must be legally registered businesses, including:

• Business Registration:
  • Vendors must have valid registration or licensing to operate in their specific region or country. This ensures that all vendors are legitimate and can deliver services professionally.
• Authorization to Provide Services:
  • Vendors should possess the necessary permits or certifications to offer the specific services they list on the platform. This may include licenses for entertainment permits, safety certifications, and other legal authorizations as required by local regulations.

Accurate Business and Personal Information:

Vendors must submit up-to-date information about their business and may be required to provide personal identification documents for verification purposes. This includes:

• Tax Identification Numbers:
  • Vendors must provide relevant tax identification numbers as part of the registration process to facilitate compliance with tax regulations.
• Identification Documents:
  • Depending on local laws, you may be required to submit copies of personal identification documents (e.g., driver’s license, passport) to verify your identity and legitimacy.

Compliance with Laws:

• Tax Compliance:
  • Vendors are responsible for managing their tax obligations, including the collection and remittance of sales tax where applicable. It is advisable to consult with a tax professional to ensure compliance.
• Licensing and Permits:
  • Vendors must ensure they hold any necessary licenses or permits required to operate legally in their specific location, such as health permits for food service, alcohol licenses for and event permits for public gatherings.
• Regulatory Compliance:
  • Vendors must adhere to all regulations related to safety, labor laws, and environmental requirements as applicable to their services. This includes compliance with industry standards and best practices to ensure customer safety and satisfaction.

4. Vendor Responsibilities

Service Quality:

Vendors must deliver high-quality services as promised in their listings. This includes:

• Accuracy in Services Offered:
  • Ensure that the services provided match exactly what was described and agreed upon with the customer during the booking process.
• Maintaining High Standards:
  • The quality of the service provided must meet or exceed customer expectations and comply with relevant industry standards. Vendors are encouraged to engage in ongoing professional development and training to enhance service quality.
• Professionalism:
  • Conduct yourself professionally at all times, ensuring a positive customer experience. This includes appropriate behavior, attire, and communication during event execution.

Timeliness:

Vendors are required to deliver their services punctually and adhere to the agreed-upon schedule. This includes:

• Meeting Deadlines:
  • Whether it’s setting up for an event, delivering products, or performing services, vendors must ensure timely execution to avoid disruptions.
• Prompt Communication:
  • In the event of unforeseen circumstances that may cause delays, vendors must inform both the customer and Dress Devine as early as possible to minimize disruption and manage expectations.

Communication:

Clear and consistent communication is vital for customer satisfaction and operational success. Vendors are expected to:

• Stay Responsive:
  • Vendors should respond to customer inquiries and messages promptly, ideally within 24 hours, to address any concerns or questions about the services they will provide.
• Issue Reporting:
  • Vendors must inform both the customer and Dress Devine immediately if any issues arise regarding bookings, event execution, or payments. Transparent communication helps prevent misunderstandings and disputes.
• Follow-Up:
  • After an event, vendors should follow up with customers to gather feedback, resolve any outstanding matters, and reinforce customer relationships.

Compliance:

Vendors are required to comply with all relevant laws and regulations related to their services, including:

• Safety Standards:
  • Adhere to all safety protocols and guidelines applicable to their services, ensuring a safe environment for customers and attendees.
• Legal Compliance:
  • Ensure that your services do not infringe on any intellectual property rights (e.g., copyrighted music or materials) and comply with all local, state, and national laws governing your industry.

5. Cancellation and Refund Policy

• Vendor Cancellations:
  • If a vendor must cancel a confirmed booking, they are required to inform both the customer and Dress Devine immediately. Vendors must provide a valid reason for the cancellation and work with the customer to find an alternative solution if possible. Excessive cancellations may lead to penalties, including suspension or permanent removal from the platform.
• Refunds to Customers:
  • If a vendor cancels or fails to deliver the agreed-upon services, customers are eligible for a full or partial refund, depending on the situation. In such cases, the vendor may be responsible for covering the refund amount. It is the vendor's responsibility to process the refund in a timely manner, typically within a specified timeframe set by Dress Devine.
• Customer Cancellations:
  • If a customer cancels a booking, vendors must adhere to the cancellation policy that was agreed upon at the time of booking. Dress Devine will manage the refund process based on the stated cancellation terms, which may include varying refund percentages depending on the timing of the cancellation.

6. Dispute Resolution

In the event of a disagreement between a vendor and a customer, both parties are encouraged to resolve the issue directly through open communication. If the issue remains unresolved, the vendor must notify Dress Devine for mediation. The platform will step in to facilitate a resolution. The final decision regarding any unresolved dispute will be made by Dress Devine, which reserves the right to consider all evidence presented by both parties to ensure a fair and efficient resolution process.

7. Intellectual Property and Trademarks

• Vendor Content:
  • Any content (such as images, descriptions, or logos) uploaded by vendors remains their intellectual property. By submitting content to the platform, vendors grant Dress Devine a non-exclusive, royalty-free right to use this material for marketing, promotion, and advertising purposes across various channels, including social media, newsletters, and website promotions.
• Trademarks and Logos:
  • Vendors are not permitted to use Dress Devine’s name, logo, or associated trademarks in their marketing materials or external communications without prior written permission from Dress Devine. Unauthorized use of trademarks may result in legal action to protect the brand integrity.

8. Data Privacy and Security

• Customer Data:
  • Vendors must handle any personal data received from customers in accordance with applicable data protection laws, such as GDPR or CCPA, as applicable. Misusing or mishandling customer data can lead to serious consequences, including removal from the platform and legal action.
• Confidentiality:
  • Vendors agree to maintain the confidentiality of any non-public information accessed through the Dress Devine platform, including sensitive business details, internal processes, and customer information. Breaches of confidentiality may result in legal consequences and removal from the platform.
• Data Security:
  • Vendors must take reasonable steps to protect customer data from unauthorized access, including implementing secure data storage practices and ensuring that any third-party service providers used also comply with data security standards.

9. Termination of Services

• Termination by Dress Devine:
  • The platform reserves the right to suspend or terminate a vendor’s account if they violate the terms and conditions, deliver poor-quality service, or engage in fraudulent activities. Termination may occur immediately or after repeated offenses, depending on the severity of the violations. Vendors will be notified of termination and provided with reasons for the decision.
• Vendor Termination:
  • Vendors may choose to terminate their registration on the platform by providing written notice to Dress Devine. However, they must fulfill any pending bookings to ensure customers are not negatively impacted by the vendor’s departure. Any outstanding obligations must be settled before account closure.

10. Liability and Indemnification

• Vendor Liability:
  • Vendors are liable for any damages, losses, or issues that arise from the services they provide. This includes liability for property damage, personal injury, or any claims made against them as a result of their services. Vendors are required to maintain appropriate insurance coverage to protect against potential liabilities.
• Indemnification:
  • Vendors agree to indemnify and hold harmless Dress Devine Pvt Ltd from any claims, legal fees, or damages arising from their services or breaches of these terms. This means that if a vendor’s actions result in a lawsuit or legal dispute, the vendor is responsible for covering any resulting costs or penalties, protecting Dress Devine from liability.

11. Amendments to Terms

Dress Devine Pvt Ltd reserves the right to modify or update these terms and conditions at any time. Vendors will be informed of any changes via email or through notifications on the platform. Continued use of the platform after changes are made will imply the vendor’s acceptance of the updated terms. Vendors are encouraged to periodically review the terms to stay informed of any updates.

12. Governing Law

These terms and conditions are governed by the laws of the jurisdiction in which Dress Devine Pvt Ltd operates. Any disputes arising under these terms will be resolved in accordance with the laws of that jurisdiction, without regard to its conflict of law principles.

13. Severability

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to reflect the original intent of the parties as closely as possible in accordance with applicable law, and the remaining provisions of these terms shall remain in full force and effect.