Terms and Conditions for Payment (Vendors and Customers)
Welcome to the Dress Devine platform. By using our services to make or receive payments, both vendors and customers agree to the following Terms and Conditions. Please read these carefully to ensure mutual understanding and compliance.
1. Acceptance of Terms
By accessing or using the Dress Devine platform, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you should refrain from using our platform for payment processing.
2. Payment Processing
- Third-Party Payment Gateway: Dress Devine utilizes a third-party payment processor to handle all financial transactions. By using the platform, you agree to comply with the payment processor's terms of service. Dress Devine is not responsible for any issues that arise due to the operations of the payment gateway.
- Accepted Payment Methods: Customers can make payments using various methods including credit cards, debit cards, and any other payment methods supported by the payment gateway. All transactions are processed in the currency displayed at checkout.
- Currency Fluctuations: Customers are aware that fluctuations in exchange rates may affect the final amount charged if payments are made in a currency different from that of the vendor. Dress Devine will notify users of any significant changes in currency conversion rates prior to processing payments.
3. Vendor Payments
- Booking Confirmation: A booking is only confirmed when full payment has been successfully processed by the customer. Vendors will receive notifications of confirmed bookings through the Dress Devine platform.
- Commission and Service Fees: Dress Devine charges a commission or service fee on every confirmed booking. The applicable commission rate will be communicated to vendors during registration and may change with prior notice. The commission is deducted from the payment made by the customer before it is transferred to the vendor.
- Payment to Vendors: Payments to vendors will be processed after the successful completion of the event. This may take up to [4 days] depending on the payment gateway's processing time. Vendors must provide accurate payment details to avoid delays.
- Vendor Responsibility for Taxes: Vendors are responsible for calculating, collecting, and remitting any applicable taxes (e.g., VAT, sales tax) on the services they provide. Dress Devine is not liable for any tax-related issues.
4. Customer Payments
- Payment Upon Booking: Customers must make full payment at the time of booking through the platform to confirm their booking and secure the vendor’s services. Partial payments or cash payments directly to the vendor are not accepted unless explicitly specified by Dress Devine.
- Refunds: Refunds, if applicable, will be processed in accordance with Dress Devine’s Cancellation and Refund Policy. Refunds will be returned to the original payment method and may take up to [7 days] to reflect in the customer’s account, depending on the payment provider’s policies.
- Currency: Payments are processed in the currency displayed at checkout. Any currency conversion fees or additional charges levied by the customer’s bank are the responsibility of the customer.
5. Cancellation and Refunds
- Vendor Cancellations: If a vendor cancels a confirmed booking, the customer is entitled to a full refund of the amount paid. Dress Devine will facilitate the refund process, and the vendor may be held liable for any charges associated with the cancellation.
- Customer Cancellations: If a customer cancels a booking, any refund will be processed in accordance with the Cancellation Policy agreed upon during booking. The refund amount may vary based on how close to the event date the cancellation is made.
- Non-Refundable Fees: Certain service fees, such as Dress Devine’s platform fee, may be non-refundable in the event of cancellations by either the vendor or the customer. The platform will communicate any non-refundable fees clearly before the payment is made.
6. Security and Fraud Prevention
● Secure Transactions
Dress Devine employs industry-standard encryption and security protocols to ensure that all payment information is kept secure. However, Dress Devine is not responsible for unauthorized access to customer or vendor financial details caused by third-party actions.
● Fraud Detection
All payments made through the platform are subject to fraud detection and monitoring. Any suspicious transactions may be flagged, delayed, or canceled pending investigation. Both customers and vendors agree to cooperate in case additional verification is needed.
● Chargebacks
In the event of a chargeback or payment dispute initiated by the customer, Dress Devine will work with the vendor and the payment processor to resolve the issue. Vendors may be required to provide proof of service delivery to counter any chargeback claims.
7. Late or Failed Payments
● Customer Payment Failure
If a customer’s payment fails or is delayed, the booking will not be confirmed. Evego Event reserves the right to cancel the booking if payment is not completed within a reasonable time frame.
● Vendor Payment Issues
If a vendor does not receive payment due to an error in the payment process or incorrect payment details, Dress Devine will assist in resolving the issue. However, Dress Devine is not responsible for delays caused by banks or third-party payment providers.
8. User Account Responsibilities
● Account Security
Users are responsible for maintaining the confidentiality of their account credentials. Any unauthorized use of their account must be reported immediately to Dress Devine.
● Account Information Updates
Users must ensure that their account information is accurate and up-to-date, including contact details and payment methods.
9. Amendments to Payment Terms
Dress Devine reserves the right to modify or update these payment terms at any time. Any changes will be communicated to users through email or notifications on the platform. Continued use of the platform for making or receiving payments will constitute acceptance of the updated terms.
10. Dispute Resolution
● Payment Disputes
Any disputes regarding payments, including refund issues, should first be addressed between the customer and the vendor. If no resolution is reached, Dress Devine may mediate the dispute and make a final decision based on the evidence provided by both parties.
● Final Decision
Dress Devine’s decision on any payment dispute will be final and binding. Both vendors and customers agree to abide by the platform’s resolution process.
11. Termination of Payment Services
● Vendor Removal
Dress Devine reserves the right to suspend or terminate payment services for vendors who violate the platform’s terms and conditions, engage in fraudulent activities, or fail to deliver services as agreed.
● Account Closure
Both customers and vendors may close their accounts on the platform by providing written notice. However, any pending payments or unresolved disputes must be settled before account closure.
12. Payment Deadlines and Scheduling
● Advance Payments
Customers are required to make advance payments at the time of booking unless otherwise specified by the vendor. In certain cases, vendors may offer partial payment options, which will be explicitly mentioned in the service details.
● Payment Schedule for Vendors
Vendors may receive payments in installments for long-term bookings or ongoing services (e.g., multi-day events). The exact payment schedule will be communicated during the booking process and must be followed accordingly.
● Late Payment Penalties
If a customer fails to make the payment within the agreed time frame, Dress Devine reserves the right to charge late fees or cancel the booking entirely. Vendors may also impose penalties for late payments based on their service policies.
13. Deposits and Upfront Fees
● Security Deposit
For certain types of services (e.g., venue rental, equipment), vendors may require a security deposit, which will be clearly stated during the booking. The deposit will be held by Dress Devine or the vendor and refunded after successful service completion, minus any damages or losses, if applicable.
● Non-Refundable Deposits
Certain deposits or fees may be non-refundable, particularly for custom or specialized services. Customers will be made aware of this during booking, and by proceeding with the payment, they agree to the terms regarding the non-refundable deposit.
14. Currency and Conversion Fees
● Currency Selection
All payments will be processed in the currency displayed at the time of booking. Vendors are responsible for ensuring that the prices listed in their profiles reflect the appropriate currency for their region.
● Currency Conversion
If the customer’s payment is made in a different currency than the vendor’s, conversion fees or exchange rate differences may apply. These fees will be borne by the customer or the vendor, depending on the circumstances, and Dress Devine will not be held responsible for any discrepancies caused by exchange rates.
15. Service Completion and Release of Payment
● Confirmation of Service Completion
Vendors must confirm through the platform that the service has been delivered successfully to the customer. Failure to confirm service completion may result in delays in payment release to the vendor.
● Disputes on Completion
If a customer disputes the service completion (e.g., service not as described, delays, etc.), Dress Devine will investigate the claim. Payment may be withheld from the vendor until the dispute is resolved.
16. Split Payments and Shared Bookings
● Split Payments
In certain cases, customers may have the option to split the payment among multiple parties (e.g., for group events). This feature will be clearly displayed at the time of booking. All participants must make their share of the payment for the booking to be confirmed.
● Shared Bookings
If a booking involves multiple customers (e.g., group services), the cancellation policy will apply to the entire group, not individual participants. Refunds, if applicable, will be processed based on the terms agreed to by the primary customer at the time of booking.
17. Vendor Payment Restrictions
● Withholding Payments
Dress Devine reserves the right to withhold payments to vendors in cases where there are complaints, disputes, or investigations related to service quality or fraud. Payments will only be released after the resolution of the issue.
● Account Suspensions and Payment Holds
If a vendor’s account is suspended for violating platform policies, Dress Devine may hold all pending payments until the situation is resolved. Vendors are encouraged to follow platform guidelines to avoid disruptions in payments.
18. Discounts, Promotions, and Coupons
● Platform Promotions
Dress Devine may run promotions, discounts, or coupon programs from time to time. Vendors agree to honor these discounts if their services are included in the promotion. The discount amount will be deducted from the total payment received by the vendor.
● Vendor Promotions
Vendors may offer their own discounts and promotions through the platform, provided they comply with the platform’s rules and guidelines. Dress Devine is not responsible for any issues arising from vendor-specific promotions.
19. Force Majeure
● Unforeseen Circumstances
In the event that services are disrupted due to circumstances beyond the control of either the vendor or the customer (e.g., natural disasters, strikes, pandemics), the platform’s standard cancellation policy may not apply. Dress Devine will assess such situations on a case-by-case basis, and refunds or alternative arrangements may be offered where applicable.
● Vendor and Customer Responsibilities
Vendors and customers are responsible for informing each other and Dress Devine of any force majeure events as soon as possible to avoid further complications.
20. Compliance with Anti-Money Laundering (AML) Laws
● AML Compliance
Vendors and customers agree to comply with all applicable anti-money laundering (AML) laws and regulations. Any suspicious activity related to payments may result in account suspension, reporting to authorities, and further investigation by Dress Devine.
● Transaction Monitoring
Dress Devine reserves the right to monitor transactions for AML purposes and may request additional information from both customers and vendors to verify the legitimacy of a transaction.
21. Non-Payment and Legal Remedies
● Vendor Legal Recourse
In the event of non-payment by a customer, the vendor may seek legal remedies in accordance with local laws. Dress Devine will provide necessary documentation (e.g., proof of booking, payment records) to support legal action but is not liable for collecting unpaid fees.
● Customer Refund Disputes
If a customer disputes a refund or chargeback claim, Dress Devine will follow the payment processor’s guidelines for dispute resolution. Customers may be required to provide documentation or evidence supporting their claim.
22. User Notifications and Communications
● Communication Preferences
Users can set their preferences for how they receive notifications regarding payments and updates (e.g., email, SMS). It is the user’s responsibility to ensure that their contact information is current.
● Platform Announcements
Important changes regarding payment terms will be communicated through platform announcements. Users are encouraged to regularly check for updates.
23. Governing Laws and Jurisdiction
● Jurisdictional Variance
Depending on the geographical location of the vendor and customer, different laws may apply. Users are encouraged to review the applicable laws in their jurisdiction.
● Legal Fees in Disputes
In the event of legal disputes, the losing party may be responsible for covering the legal fees incurred by the prevailing party.
24. Termination of Services
Dress Devine reserves the right to terminate services to users who violate these Terms and Conditions. Upon termination, users will be notified and must resolve any pending payments or disputes.
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